Frequently Asked Questions

The main topics to know

What's ROOM ESCAPE MAKER?

ROOM ESCAPE MAKER is a web application to create escape games online for free. You can use it to build challenging point and click games with puzzles, hidden objects, safes with combination locks, and much more.

Is ROOM ESCAPE MAKER free?

You can create an account, design and publish a few games for free, yes. Paying allows you to get more game projects, access to exclusive features and more content for your games.

Visit the shop to discover all the options.

Who can use ROOM ESCAPE MAKER?

The platform is family friendly. ROOM ESCAPE MAKER works to control inappropriate content although young users are recommended to be guided and monitored by an adult when using the website. For a more detailed answer, please read the Terms and Conditions and be sure you agree to it before viewing or accessing the website.

I didn't receive my account activation code. What should I do?

Before creating games, you must activate your account with the code sent to your email address. If you don't receive the code after a few minutes, please send an emailsupport (at) roomescapemaker (dot) com from the same email address and specify your username. The code will be sent to you again. Don't forget to check your junk/spam folder. Sometimes it's there.

If you entered an incorrect email address, you will need to re-register with the correct email address.

Is there a tutorial?

Tutorials on how to create your escape room can be found on the YouTube Channel. However, if you have a specific question, you can send an emailsupport (at) roomescapemaker (dot) com. You'll get an answer as soon as possible in the following hours or days.

Can I upload my own custom images?

Yes. This feature is available via coupons that you can purchase in the shop.

Please note that ROOM ESCAPE MAKER already has a large choice of graphics categorized as libraries and unique items. Libraries are as complete as possible but if you think they can be improved, you can also send a requestsupport (at) roomescapemaker (dot) com and it will be analyzed. All libraries and unique items available are listed in the graphics page.

How do I customize texts in my game?

If you're creating a standard game, predefined texts are available for you to add in your game and you should be creative using only those sentences. Custom texts can only be entered in other types of project. Go to ROOM ESCAPE MAKER's shop to learn more about these options.

Can my game contain item recipes?

The way to do that is by making the player use an item (A) from the inventory on another (B) in the view and then get a third resulted item (C) to appear in the view while (A) is removed from the inventory and (B) is hidden. It will seem like the two first items are being combined.

It depends of the type of project you're working on. No links are allowed in standard and PREMIUM projects. The use of links could be done by people with malicious intentions for hacking or harm the computer of players. In PRO projects links are tolerated but are still monitored. In any case, games with links are not recommended as this makes the gaming experience less immersive.

If you're interested in adding a link at the end of your game to redirect players somewhere, this is an exclusive feature for PRO PLUS game projects.

Visit the shop to discover all the offers.

How can I get more game projects?

The immediate way to get more is by purchasing in the shop. Being a referrer to newcomers also unlocks projects at the moment they publish their first game. In general, you can just stay active on the platform and on social media. ROOM ESCAPE MAKER may at times do giveaways or exclusive offers.

Yes. A logo can be displayed in the introduction popup on PRO PLUS game projects. To add your logo as part of the game, it needs to be integrated as custom graphic. Both options are available in the shop.

What's a PREMIUM game project?

PREMIUM projects were created to add an extra custom touch to your games. Specific features include:

  • Possibility to add interactions in up to 480 items (120 per game view instead of 60).
  • Use of custom messages with up to 32 characters (example) as long as they respect basic rules.
  • A custom message with up to 192 characters to appear at the end of the game.
  • A game page without ad banners.

What's a PRO game project?

PRO projects allow even more customization than PREMIUM. Specific features include:

  • Possibility to add interactions in up to 720 items (180 per game view instead of 60).
  • Use of custom messages with up to 32 characters and text popups with up to 192 characters (example). Links are tolerated if used in a non-abusive way.
  • A game page without ad banners, with a neutral grayscale layout and no links to other games.
  • Possibility to edit the game even after it gets published. This requires a new review.
  • Game access with password. PRO games are unlisted by default and can be set as public only if no inconvenience is found during review.
  • Scoreboard to keep track of players (example). It can save up to 500 players.

What's a PRO PLUS game project?

PRO PLUS is the ultimate project type that contains all the features ROOM ESCAPE MAKER can offer including features from PREMIUM and PRO. This is ideal for brands or specific events, as its exclusive features include :

  • A button to skip review and publish your game directly (games are still reviewed afterwards and can be unpublished if not following basic rules).
  • Your logo in the game introduction popup.
  • Addition of 2 custom colors in the game page.
  • The possibility to add a link at the end of your game and redirect players to another website.

Here's an example of PRO PLUS branded game.

What type of project is best for me?

Here's a summary table on how different types of projects can impact your games:

Standard PREMIUM PRO PRO PLUS
Maximum number of game items
240
480
720
720
Texts displayed in game
Predefined
Custom messages (no links) - example
Messages and popups - example
Messages and popups - example
Possible publishing delay during review
48h
48h
48h or no delay * if subscribed
No delay
Ad banners removal in game page
✔️
✔️
✔️
Re-edition after publishing game
✔️
✔️
Game access by password
✔️
✔️
Scoreboard - example
✔️
✔️
Own logo in game intro popup
✔️
Ending game link
✔️
Transfer to secondary accounts Read about secondary accounts
✔️
✔️

What are the prices in my currency?

Prices in the shop are set directly with PayPal. To get prices in another currency please check their currency exchange information.

Can I get unlimited access to the platform?

ROOM ESCAPE MAKER has a subscription plan that includes the following features:

  • Unlimited PRO game projects to create your games.
  • Access to any library of content you need for these projects.
  • A button to skip review and publish your subscription games directly (games are still reviewed afterwards and can be unpublished if not following basic rules). This option is not available during free trial.
  • A button to duplicate projects in order to create similar games.
  • No advertising banners when logged in.

You can not upgrade games you already had before subscription and new games created while subscribed become unavailable if the subscription stops, no matter the reason.

This option is recommended for those who want to create a lot of games with all the graphics available. If you prefer not to subscribe you can purchase game projects and graphic libraries independently so they are added permanently to your account.

There is no subscription plan to access unlimited PRO PLUS projects.

What are the game publishing conditions?

If you want to share your game with others, sending a game to review first helps to find common bugs. It is also a way to verify that your game is free from malicious content. Just be sure you don't have anything else you want to change before sending your game to review. Once a game is reviewed, the URL becomes unavailable for other games you'll create, even if you decide to delete the game afterwards. Only PRO game projects can be edited after a review.

While on review, there are a few conditions that may prevent the game from being eligible for publishing.


Basic conditions, applied to ALL games:

  • Irrelevant title or description.
  • Inappropriate URL, title, description or in game texts and codes. No extreme violence or sexually explicit content is accepted. This is a family website!
  • Texts in other languages than English if the language is not set in game parameters.
  • Any kind of spamming. NO LINKS ARE ALLOWED in standard and PREMIUM projects. In PRO projects external links are tolerated but are still monitored.
  • Any kind of copyright infringement.
  • A game with no ending or with bugs preventing players from ending the game.

Conditions applied only for STANDARD game projects:

  • Extreme simplicity. For example, if the game can be easily ended after a few seconds.
  • Items floating around or being displayed without logic and context.
  • Fake interactions during the game. Possible clicks but no visual feedback.
  • Items being used as something completely different or with no logical reason. For example, a tv being used on a key.
  • Useless items being added to the inventory. This only confuses players.
  • If the game is not an escape game. Having another main challenge than getting out of a room. For example, to find all the fruits.

Please note that even after a game is published, ROOM ESCAPE MAKER reserves the right to unpublish it at any time, for any reason. ROOM ESCAPE MAKER also reserves the right to delete any account at any time if malicious intentions are detected. Read more about the Terms and Conditions.

How long does it take for a game to get reviewed?

To publish a game you need to first send it to review. Although games are usually reviewed once or twice per day, this may take up to a 48 hours. The process is extremely important to avoid in-game bugs and malicious content on the platform.

Eventually you can publish your games skipping review if you're editing a PRO PLUS project, sign up for a subscription plan or get a certain amount of reputation on the website.

How does reputation work?

Your reputation on ROOM ESCAPE MAKER is directly linked to the feedback you get when your games are sent to review. If a game is validated and gets ready for publishing, you gain reputation. If the game doesn't follow specific publishing conditions, you lose reputation. With reputation you may win specific prizes, including a new button in your account allowing you to skip review and publish any game directly. However, these games are still reviewed after being published and can be unpublished if not following basic rules. In this case, you will lose reputation and have to reedit your game for it to get published again.

What's an unlisted game?

An unlisted game doesn't appear in ROOM ESCAPE MAKER's homepage or game listing pages. It is also not featured in any social media ads and the comment section doesn't not appear in the game page. However, setting up a game as unlisted after some time won't remove any previous advertising. Also, having a game unlisted or not won't prevent users with the URL to share it with other people.

The option to change this setting is available by default for standard and PREMIUM games but not for PRO games, as they usually require private information or external resources that not everyone has access to. It is during game review that the option is made available or not permanently depending on its content.

Could someone create a game for me?

Yes. An entire game can be designed specially for you. It becomes available a few days after purchase and both parties agree on an idea.

As this option is mainly designed for brands, you need to set your account type to brand representative for it to be available in the shop. Price includes the game, created with the features of a PRO PLUS project, and all the graphic libraries available within the platform. It does not include custom graphics, but you can purchased this separately to make your game more unique. Price also does not include long-term maintenance. Once published, it can only be re-edited by you.

Please send your briefsupport (at) roomescapemaker (dot) com to ROOM ESCAPE MAKER and an idea will be sent back to you for validation. You can take inspiration from games already created. Note that the game can't exceed the technical limits of the website.

Can I embed a game into my website?

No. For now the structure of each game is designed to be played directly in ROOM ESCAPE MAKER's platform.

Can I download my games and play them offline?

No. ROOM ESCAPE MAKER was designed to have games played online to keep track of statistics. This helps creators have feedback and promote their games.

Is it possible to create an account without email?

Secondary accounts are an easy way to share standard and PREMIUM game projects with people who need monitoring or just want to discover ROOM ESCAPE MAKER without having to sign up using an email address.

By creating a secondary account you generate a brand new account and give access to whoever you want but still having full visibility and control over it. This new account has the following limitations:

  • Predefined username and password
  • Access only to graphic libraries and unique items the primary account has (custom graphics and access by subscription are not transfered)
  • Access only to avatars the primary account has
  • No access to the shop
  • No access to reputation prizes
  • No possibility to add new game projects without transfer from primary account
  • No possibility to be a referrer

After creating a secondary account, you can transfer unused game projects (standard or PREMIUM) back and forth as long as they are unused. If you decide to delete the secondary account, games have to be cleared first in order to be transfered back.

Since secondary accounts can't receive notifications by email, all the updates on their games are sent to the primary account's associated email address.

Where can I exchange with other creators?

A Facebook Group was created for you to know more about the platform and exchange easily about your experiences. Join now 😊

Which browsers does ROOM ESCAPE MAKER support?

ROOM ESCAPE MAKER was designed mainly for desktop and tested on Google Chrome version 76, but should work in all recent browsers that have similar standards. A list of supported web browsers include:

  • Google Chrome 76 or later for Windows and Android
  • Firefox Quantum 68 or later for Windows
  • Microsoft Edge 44 or later for Windows

The website was made usable for mobile and tablet devices but the experience is still better on a larger screen.

How do I report bugs I may have found?

If the application have bugs or just options you don't understand, please contact ROOM ESCAPE MAKERsupport (at) roomescapemaker (dot) com with detailed information. The goal is to make playing and creating games a great experience for you.

How can I delete my account?

Just send an messagesupport (at) roomescapemaker (dot) com from the email address you used to create your account so your identity can be verified. All your information will be deleted as requested. You won't be able to access your account or games anymore.