Frequently Asked Questions
The main topics you need to know
What's ROOM ESCAPE MAKER?
ROOM ESCAPE MAKER is a web application to create escape games online for free. You can use it to build challenging point and click games with puzzles, hidden objects, safes with combination locks, and much more.
Who can use ROOM ESCAPE MAKER?
The platform is meant to be family friendly. However, users can insert custom content and exchange opinions and information. We work to control this information as there are filters set up to eliminate inappropriate content, but we do not make any warranty that the content won't appear online for a period of time. For this reason, young users are recommended to be guided and monitored by an adult when using ROOM ESCAPE MAKER.
It is the responsibility of the parents or adults in charge to guide and monitor young users when they are on the Internet.
For a more detailed answer, please read the Terms and Conditions and be sure you agree to it before viewing or accessing ROOM ESCAPE MAKER's website.
Is ROOM ESCAPE MAKER free?
You can create an account, design and publish a few games for free, yes. Paying allows you to get more game projects, access to exclusive features and more content for your games.
Go to the shop page to discover all the options.
I didn't receive my account activation code. What should I do?
Before you can login, you must activate your account with the code sent to your email address. If you don't receive the code after a few minutes, please send an emailsupport (at) roomescapemaker (dot) com from the same email address and specify your username. The code will be sent to you again. Don't forget to check your junk/spam folder. Sometimes it's there.
If you entered an incorrect email address, you will need to re-register with the correct email address.
Is there a tutorial?
There is no official tutorial but we do recommend an amazing video created by creator yrglou that explains all the basics of how to create an escape room online. If you have a specific question, you can also send an emailsupport (at) roomescapemaker (dot) com. You'll get an answer as soon as possible in the following hours or days.
Can I upload my own custom images?
Yes. This is a feature designed mostly for brands but anyone can pay for it. It is available in the advanced experience page. Please note that ROOM ESCAPE MAKER already has a large choice of items categorized as libraries. These libraries are as complete as possible but if you think they can be improved, you can also send a requestsupport (at) roomescapemaker (dot) com and it will be analyzed.
Go to ROOM ESCAPE MAKER's shop page to see all the libraries available.
How do I customize texts in my game?
If you're creating a standard game, predefined texts are available for you to add in your game and you should be creative using only those sentences. Customized texts can only be entered in other types of project. Go to ROOM ESCAPE MAKER's shop page to learn more about these options.
Can my game contain item recipes?
The way to do that is by making the player use an item (A) from the inventory on another (B) in the view and then get a third resulted item (C) to appear and to be added into the inventory to replace the other two. It will seem like the two first items are being combined.
Can I add a link in my game to another page?
Not in standard and PREMIUM games. As specified in the publishing conditions below, this would make ROOM ESCAPE MAKER less secure. In PRO games external links are tolerated but are still reviewed. In any case, games with external links are not recommended as this makes the gaming experience less immersive.
Go to the shop page to discover all the offers.
How can I get more game projects?
The immediate way to get more is by purchasing in the shop page. Being a referrer to newcomers also unlocks standard projects at the moment they publish their first game. In general, you can just stay active on the platform and on social media. ROOM ESCAPE MAKER may at times do giveaways or exclusive offers.
Can I add my own logo in the game page?
Page personalization depends on the type of project you use.
- PREMIUM game projects and greater options remove external ads.
- PRO game projects simplify the page layout by showing only grayscale colors.
A few more options are available and DO include a logo display in the introduction popup and also the integration of 2 custom colors to the page. These options were designed specifically for brands. Visit the advanced experience page to know more about this.
What's a PREMIUM game project?
PREMIUM projects were created to add an extra custom touch to your games. Specific features include:
What's a PRO game project?
PRO projects allow even more customization than PREMIUM. Specific features include:
- Possibility to add interactions in up to 600 illustrated items (150 per game view instead of 60).
- Use of custom messages and text popups (example). Links are tolerated if used in a non-abusive and non-malicious way.
- A game page without ad banners, with a neutral grayscale layout and no redirection to other games.
- Possibility to edit the game even after it gets published. This requires a new review.
- Game access with password. PRO games are unlisted by default and can be set as public only if no inconvenience is found during review.
- Scoreboard to keep track of players (example). It can save up to 500 players.
What type of project is best for me?
Here's a summary table to show how different types of projects can impact your games:
|Maximum items displayed in game||
|Texts displayed in game||
Custom messages (no links) - example
Messages and popups - example
|Ad banners removal in game page||
|Re-edition after publishing game||
|Game access by password||
|Scoreboard - example||
|Transfer to secondary accounts Read about secondary accounts||
What are the prices in my currency?
Prices in the shop page are set directly with PayPal. To get prices in another currency please check their currency exchange information.
Can I get unlimited access to the platform?
ROOM ESCAPE MAKER has subscription plans that include the following features:
- Unlimited PRO game projects to create your games.
- Access to any library of content you need for these projects.
- A button to skip review and publish your games directly (games are still reviewed afterwards and can be unpublished if not following basic rules).
- A button to duplicate projects in order to create similar games.
- No advertising banners on the website when logged in.
Notice that you can not upgrade games you already have before subscribing and that new games created while subscribed become unavailable if the subscription stops, no matter the reason. This option is recommended for those who frequently use the platform to create games.
Before subscribing, make sure you understand that payments will be recurring and made automatically until the subscription is canceled.
If you prefer not to subscribe you can purchase game projects and graphic libraries independently so they are added permanently to your account.
What are the game publishing conditions?
If you want to share your game with others, sending a game to review first helps to find common bugs. It is also a way to verify that your game is free from malicious content. Just be sure you don't have anything else you want to change before sending your game to review. Once a game is reviewed, the url address becomes unavailable for other games you'll create, even if you decide to delete the game afterwards. Only PRO game projects can be edited after a review.
While on moderation, there are a few conditions that may prevent the game from being eligible for publishing.
Basic conditions, applied to ALL games:
- Irrelevant title or description.
- Inappropriate url, title, description or in game texts and codes. No extreme violence or sexually explicit content is accepted. This is a family website!
- Description in other languages than English if the language is not set in game parameters.
- Any kind of spamming. NO LINKS ARE ALLOWED in standard and PREMIUM games as they are not designed for it. The use of links could be done by people with malicious intentions for hacking or harm the computer of players. In PRO games external links are tolerated but are still monitored.
- Any kind of copyright infringement.
- A game with no ending or with bugs preventing players from ending the game.
Conditions applied only for STANDARD game projects:
- Extreme simplicity. For example, if the game can be easily ended after a few seconds.
- Items floating around or being displayed without logic and context.
- Fake interactions during the game. Possible clicks but no visual feedback.
- Items being used as something completely different or with no logical reason. For example, a tv being used on a key.
- Useless items being added to the inventory. This only confuses players.
- If the game is not an escape game. Having another main challenge than getting out of a room. For example, to find all the fruits.
Please note that even after a game is published, ROOM ESCAPE MAKER reserves the right to unpublish it at any time, for any reason. ROOM ESCAPE MAKER also reserves the right to delete any account at any time if malicious intentions are detected. Read more about the Terms and Conditions.
How long does it take for a game to get reviewed?
To publish a game you need to first send it to review. This may take up to a 48 hours but games are usually reviewed once or twice per day. The process is extremely important to avoid in-game bugs and malicious content on the platform.
Eventually you can publish your games skipping review if you sign up for a subscription plan or if you get a certain amount of reputation on the website.
How does reputation work?
Your reputation on ROOM ESCAPE MAKER is directly linked to the feedback you get when your games are sent to review. If a game is validated and gets ready for publishing, you gain reputation. If the game doesn't follow specific publishing conditions, you lose reputation. With reputation you may win specific prizes, including a new button in your account allowing you to skip review and publish any game directly. However, these games are still reviewed after being published and can be unpublished if not following basic rules. In this case, you will lose reputation and have to reedit your game for it to get published again.
What's an unlisted game?
An unlisted game doesn't appear in ROOM ESCAPE MAKER's homepage or game listing pages. It is also not featured in any social media ads and the comment section doesn't not appear in the game page. However, setting up a game as unlisted after some time won't remove any previous advertising. Also, having a game unlisted or not won't prevent users with the url address to share it with other people.
The option to change this setting is available by default for standard and PREMIUM games but not for PRO games, as they usually require private information or external resources that not everyone has access to. It is during game review that the option is made available or not permanently depending on its content.
Can I embed a game onto my website?
No. For now the structure of each game is designed to be played directly in the platform.
Can I download my games and play them offline?
No. ROOM ESCAPE MAKER was designed to have games played online to keep track of statistics. This helps creators have feedback and also helps promoting games.
Is it possible to create an account without email?
Secondary accounts are an easy way to share standard and PREMIUM game projects with people who need monitoring or just want to discover ROOM ESCAPE MAKER without having to sign up using an email address.
By creating a secondary account you generate a brand new account and give access to anyone you want but still having full visibility and control over it. This new account has the following limitations:
- Predefined username and password
- Access only to graphic libraries and unique items the primary account has (access by subscription is not transfered)
- Access only to avatars the primary account has
- No access to the shop page
- No access to reputation prizes
- No possibility to add new game projects without transfer from primary account
- No possibility to be a referrer
After creating a secondary account, you have the option to transfer one or more of your empty game projects (standard or PREMIUM) so they can be used within the account. If you ever decide to delete the secondary account, games will have to be cleared and then will be transfered back to your primary account as empty game projects.
Since secondary accounts can't receive notifications by email, all the updates on their games are sent to the primary account's associated email address.
Where can I exchange with other creators?
A Facebook Group was created for you to know more about the platform and exchange easily about your experiences. Join now 😊
Which browsers does ROOM ESCAPE MAKER support?
ROOM ESCAPE MAKER was designed mainly for desktop and tested on Google Chrome version 76, but should work in all recent browsers that have similar standards. A list of supported web browsers include:
- Google Chrome 76 or later for Windows and Android
- Firefox Quantum 68 or later for Windows
- Microsoft Edge 44 or later for Windows
The website was made usable for mobile and tablet devices but the experience is still better on a larger screen.
How do I report bugs I may have found?
If the application have bugs or just options you don't understand, please contact ROOM ESCAPE MAKERsupport (at) roomescapemaker (dot) com with detailed information. The goal is to make playing and creating games a great experience for you.
How can I delete my account?
Just send an messagesupport (at) roomescapemaker (dot) com from the email address you used to create your account so your identity can be verified. All your information will be deleted as requested. You won't be able to access your account or games anymore.
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