FAQ

Frequently Asked Questions

The main topics you need to know

What's ROOM ESCAPE MAKER?

ROOM ESCAPE MAKER is a web application to create room escape games online. You can use it to build challenging point and click games with puzzles, hidden objects, safes with combination locks, and much more.

Who can use ROOM ESCAPE MAKER?

The website is meant to be family friendly. However, users can easily input inappropriate content in games they create. Filters and moderation are set up to control all games but some content may still appear online for a period of time. For this reason, young users are recommended to be guided and monitored by an adult when using ROOM ESCAPE MAKER.

If you see any content that seems inappropriate, you can help the moderation process by clicking on the 'flag as innapropriate' button, placed above each games.

Is ROOM ESCAPE MAKER free?

You can create an account, design and publish a few games for free, yes. Paying allows you to create more games and get access to exclusive PREMIUM game projects with more options and get new content. Go to the shop page to discover all the offers.

I didn't receive my account activation code. What should I do?

Before you can login, you must activate your account with the code sent to your email address. If you don't receive the email after a few minutes, please send an emailsupport (at) roomescapemaker (dot) com from the same email address and specify your username. The code will be sent to you again. Don't forget to check your junk/spam folder. Sometimes it's there.

If you entered an incorrect email address, you will need to re-register with the correct email address.

Is there a tutorial?

No, there is no official tutorial. ROOM ESCAPE MAKER relies mostly on the community and the Internet to help those in need. However, if you have a specific question, you can also send an emailsupport (at) roomescapemaker (dot) com. You'll get an answer as soon as possible in the following hours or days.

Can I add my own designs?

No. Standard and PREMIUM game projects can only use designs from libraries available within your account. Be sure to chose the correct library by checking its content before creating your game. Those libraries are as complete as possible but unfurtunately, they will never cover all cases and ideas creators may have. However, if you really think they are missing one or more important items, please send a requestsupport (at) roomescapemaker (dot) com and the request will be analyzed. Go to ROOM ESCAPE MAKER's shop page to see all libraries available.

How do I customize texts in my game?

Customized texts can only be entered in PREMIUM game projects. Go to ROOM ESCAPE MAKER's shop page to learn more about PREMIUM projects. If you're creating a standard game, predefined texts are available for you to add in your game and you should try creating it using only those sentences.

Can my game contain item recipes?

The way to do that is by making the player use an item from the inventory on another in the view and then get a third resulted item to appear and to be added into the inventory to replace the first one. It will seem like the two first items are being combined.

Can I add a link in my game to another page?

No. As listed in the publishing conditions below, this is strictly forbidden. Allowing external links would make ROOM ESCAPE MAKER less secure. Some people with bad intentions would add links to suspicious websites and could hack or harm the computer of players.

If you really need a link in your game, please contact mecontact (at) roomescapemaker (dot) com with all the details of your project so we can discuss about the possibility of it becoming a freelancer work, completely detached from ROOM ESCAPE MAKER, a game with its own designs and maybe restricted access, for example. Just give me all the details about your idea and we'll talk about it.

How can I create more games?

If you don't have any empty projects left in your account, the immediate way to get more is by purchasing new ones in the shop page. However, you can also get more empty projects by sponsoring newcomers when they create an account. After a certain amount of accounts are proved to be active, you will receive a new project. ROOM ESCAPE MAKER may also at times do giveaways or exclusive offers but this can't always be anticipated.

What exactly are the advantages of a PREMIUM game project?

PREMIUM game projects were created to really add that extra custom touch to your games. Specific features include:

  • Possibility to add interactions in up to 480 items. This means 120 items per view.
  • Use of your own customized texts as long as there are no inappropriate content or links in it.
  • A dedicated game page without ad banners.
  • Possibility to have an unlisted game

Can I add my own logo on the game page?

No personalization on the page itself is possible besides ad banners removal when you're using a PREMIUM game project. If your need is to have the game on a personalized page or even on your own website, you can contact mecontact (at) roomescapemaker (dot) com and this may become a freelancer work completely detached from ROOM ESCAPE MAKER, a game with its own designs and maybe restricted access, for example. Just give me all the details about your idea and we'll talk about it.

What are the publishing conditions?

If you want to share your game with others, sending a game to review first will help you avoid incoherence and bugs. When you send a game to moderation, just be sure you don't have anything else you want to change. If it becomes eligible for publishing, the url address will become unavailable for other games you'll create, even if you decide to delete the game afterwards.

While on moderation, there are conditions that may prevent the game from being eligible for publishing.


Basic rules, mandatory and applied to ALL games:

  • Irrelevant title or description.
  • Inappropriate url, title, description or in game texts and codes. No extreme violence or sexually explicit content is accepted. This is a family website!
  • Title and description in other languages than English. This can be tolerated if kept simple. The content has to be easy to understand.
  • Any kind of spamming. NO LINKS ARE ALLOWED as this can be used by people with bad intentions for hacking or harm the computer of players.
  • Any kind of copyright infringement.
  • A game with no ending or with bugs preventing players from ending the game.

Rules applied only for standard game projects:

  • Extreme simplicity. For example, if the game can be easily ended after a few seconds.
  • Items floating around or being displayed without logic and context.
  • Fake interactions during the game. Possible clicks but no visual feedbacks.
  • Items being used as something completely different for no logical reason. For example, a safe being used to on a key instead of the opposite.
  • Unusual items being added to the inventory. For example, a wall crack or hole.
  • Useless items being added to the inventory. This only confuses players.
  • If the game is not an escape game. Having another main challenge than getting out of a room. For example, get all the keys.

Please note that even after a game is published, ROOM ESCAPE MAKER reserves the right to unpublish it at any time, for any reason. Don't forget to read the full terms and conditions before using using the website.

How long does it take for a game to get moderated?

It may take up to a 48 hours but games are usually moderated once per day.

You can eventually publish a game skipping moderation if you get a certain amount of reputation on the website.

How does reputation work?

Your reputation on ROOM ESCAPE MAKER is directly linked to the feedback you get when your games are sent to moderation. If a game is validated and gets ready for publishing, you gain reputation. If the game doesn't follow specific publishing conditions, you lose reputation. After getting a certain amount of reputation, you get a new button in your account allowing you to skip moderation and publish any game directly. However, those games are still moderated after being published and can be unpublished if not following basic rules. In this case, you will lose reputation and have to reedit your game.

What's an unlisted game?

An unlisted game doesn't appear in ROOM ESCAPE MAKER's homepage or game listing pages. It is also not featured in any social media ads and comment section doesn't not appear in the game page. However, setting up a game as unlisted after some time won't remove any previous advertising. Also, having a game unlisted or not won't prevent users with the url address to share with other people.

Can I download my games and play them offline?

No. ROOM ESCAPE MAKER was designed to have games played online to keep track of statistics. This helps creators have feedback and can also help promoting the games.

Which browsers does ROOM ESCAPE MAKER support?

ROOM ESCAPE MAKER was designed and tested mostly on Google Chrome version 76, but should work in all recent browsers that have similar standards. A list of supported web browsers include:

  • Google Chrome 76 or later for Windows and Android
  • Firefox Quantum 68 or later for Windows
  • Microsoft Edge 44 or later for Windows

How do I report bugs I may have found?

If the application have bugs or just options you don't understand, please contact ROOM ESCAPE MAKERsupport (at) roomescapemaker (dot) com with detailed information. The goal is to make playing and creating games a great experience for you.